Privacy Policy – Remote Pty Ltd

1. Introduction

Remote Pty Ltd (ABN 21 086 319 146) (“we”, “our”, “us”) is committed to protecting the privacy of personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all workers, contractors, clients, website visitors, and other individuals whose personal information we collect.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

Worker / Candidate Information

  • Full name, date of birth, contact details

  • Resume, qualifications, licences, certifications

  • Employment history and references

  • Tax File Number (TFN) and superannuation details

  • Bank account details for payroll

  • Visa or work rights documentation

  • Police checks or background screening results

  • Health or medical information (where relevant and permitted)

  • Timesheets, performance records, and incident reports

Client Information

  • Business contact details

  • Billing and invoicing information

  • Engagement and contractual details

Website / System Information

  • IP address, browser type, cookies, and usage data

3. How We Collect Personal Information

We collect personal information through:

  • Job applications and onboarding forms

  • Direct communications (email, phone, interviews)

  • Timesheet and payroll systems

  • Client engagement processes

  • Referees and background checks (with consent)

  • Our website and online portals

  • Third-party service providers (e.g., payroll, compliance, recruitment platforms)

4. Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Recruitment, placement, and workforce management

  • Payroll processing and superannuation

  • Compliance with legal and regulatory obligations

  • Verification of identity, qualifications, and work rights

  • Client service delivery and contract management

  • Workplace health and safety management

  • Internal administration and record keeping

  • Improving our services and systems

We will only use personal information for the purpose it was collected or for related purposes that would reasonably be expected.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Clients for placement or engagement purposes

  • Payroll, accounting, and HR service providers

  • Government agencies and regulators where required by law

  • Superannuation funds and insurers

  • Background screening and compliance providers

  • IT and cloud service providers

  • Professional advisers (legal, accounting, auditing)

  • Our parent company, Orro HoldCo (ABN 12 653 127 514), and related entities for internal administrative, reporting, compliance, audit, and business management purposes

We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy laws.

6. Data Security

We are compliant with the Defence Industry Services Program (DISP) requirements and ASD’s Essential Eight – Maturity Level 2. We take reasonable technical, administrative, and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure systems, access controls, encryption where appropriate, and staff confidentiality obligations.

7. Access and Correction

Individuals have the right to request access to their personal information and request corrections if it is inaccurate, out-of-date, incomplete, or misleading. Requests can be made using the contact details below.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law, after which it is securely destroyed or de-identified.

9. Complaints

If you believe we have breached privacy laws or mishandled your personal information, you may lodge a complaint using the contact details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Remote Pty Ltd
Level 5, 50 Clarence St, Sydney NSW 2000
admin@remote.com.au
02 6188 8777

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.