Senior Training Service Manager (PROJ-4621)

Key duties and responsibilities

Duties and responsibilities include, but are not limited to, the following:

• Develop and deliver technology training sessions (in-person and virtual) tailored to diverse audiences.
• Create high-quality training materials, including user guides, presentations, and e-learning modules.
• Conduct training needs analysis and collaborate with stakeholders to identify training requirements.
• Provide hands-on support and troubleshoot technical issues during training sessions.
• Evaluate training effectiveness and implement improvements based on feedback and performance metrics.
• Stay up to date with emerging technologies and incorporate best practices in adult learning.

Essential criteria

• Training Delivery Expertise: Demonstrated experience in designing and delivering technology training programs for diverse audiences.
• Technical Knowledge: Strong understanding of relevant software, systems, and digital tools, with the ability to explain complex concepts clearly.
• Instructional Design Skills: Ability to develop engaging training materials, including presentations, guides, and e-learning content.
• Communication, Stakeholder Engagement and Facilitation: Excellent verbal and written communication skills, with proven ability to facilitate interactive sessions, Experience collaborating with business units to identify training needs and measure effectiveness.
• Adaptability and Problem-Solving: Capability to tailor training approaches to different learning styles and troubleshoot technical issues during sessions.
• Continuous Learning: Commitment to staying current with emerging technologies and best practices in adult learning.