Senior Change Manager (PROJ-4584)

The key duties and responsibilities of the Business Change Managers include:

• Develop and implement comprehensive change management strategies and plans
• Design and delivery communications, training, and stakeholder engagement initiatives
• Conduct change impact assessments and readiness evaluations to guide business units
• Monitor and report on adoption, benefits realisation, and performance outcomes
• Provide expert advice on change management methodologies and best practices
• Identify risks and develop mitigation and treatment plans to support business continuity
• Work collaboratively with project teams, executives, and stakeholders to align change efforts
• Develop and execute communication strategies using digital adoption tools
• Lead change readiness assessments and provide actionable insights
• Mentor and coach staff, fostering a culture of adaptability and learning
• Maintain documentation and records in line with organisational standards
• Support the Change Management Practice of the agency including knowledge transfer to staff and other contributions to practice building.

Essential criteria

• Demonstrated experience in delivering end-to-end change management within complex environments
• Demonstrated experience in stakeholder engagement and communication planning
• Excellent written and verbal communication skills, with the ability to influence at all levels
• Strong understanding and experience applying change frameworks (e.g. PROSCI, ADKAR, or similar)
• Demonstrated success driving organisational adoption of new systems and processes
• Strong analytical, problem-solving, and facilitation skills

Desirable criteria

• Demonstrated knowledge or experience working on projects within an Intelligence operating environment
• Experience working within a small to medium sized Federal Government agency
• Experience working with benefits management and providing advice