Project Support Officer (PROJ-4529)

 The role requires demonstrated experience in:

• working in large and complex technology programs or projects using contemporary Agile methodologies and tools, including sprint planning, reporting and record keeping
• undertaking work under broad direction to meet allocated technical, business and/or project objectives
• establishing and meeting milestones
• supporting program or project control boards, project assurance teams and quality review meetings
• providing program support of a similar scale, including cross-program view on risk, change, quality, finance or configuration management
• supporting collaboration between stakeholders with diverse objectives
• coordinating project resourcing according to project priorities
• Objective and GovTEAMS administration and records management including providing advice and implementation of accesses, structure and the records management processes within the project
• broad understanding of Australian government information security policies, guidelines and standards to physical and network infrastructure design and constructions.

The role will be required to demonstrate creativity, innovation and ethical thinking in developing solutions to unforeseen challenges.

Key duties and responsibilities

The Project Officer will perform the following duties and responsibilities:

• handle a variety of other project delivery work tasks including being able to adapt and respond to promptly changing and competing priorities at short notice
• resolve problems using expertise, taking the initiative to identify alternative course of action
• high-quality secretariat services for multi-agency governance forums including organising meetings and room bookings, preparing and submitting agendas, minutes and briefing papers, and following up on the status of actions arising from these meetings to support project/team
• effective executive brief writing, program reporting and written stakeholder communications
• contribute to the continuous improvement process by developing and enhancing procedures
• establish and maintain project management artefacts in accordance with the endorsed project management methods and ensure their continued suitability to define, control and manage all work associated with a project, eg progress reports, risk and issue reports
• Objective administration and records management including providing advice and implementation of accesses, structure and the records management processes within the project
• work collaboratively with internal and external stakeholders within established working groups, and actively participate in team work and group activities
• facilitation of work package planning and execution, to assist the project team with planning improvement and reduce the risk of scope creep
• hosting of regular daily stand-ups to track team progress, and note any obstacles that have the potential to keep the team from completing tasks.

Essential criteria

• Professional certification or training in Project Management (e.g. PRINCE2, MSP, Agile SCM).
• Experience working in a NIC agency in a project role on a large program or project.
• Demonstrated experience working with an agile project methodology as a Project Officer.
• Demonstrated experience supporting program or project control boards or project meetings (i.e. minutes, agendas, action items, tracking progress, reporting).

Desirable criteria

• Skills and experience in commercial cloud platforms and concepts in a project role.
• Experience working with Azure Dev Ops and GovTEAMS.