ICT Change Analyst (PROJ-4552)

Key duties and responsibilities

• Coordinates with stakeholders to advise on complex change requests
• Reviews change requests to appraise process compliance and application of decision rights
• Analyses and reports change activities to identify risk and performance trends  
• Actively supports the operation of Change Advisory Boards
• Effectively coordinates and communicates change advice to stakeholders
• Identifies, evaluates and implements continual improvement initiatives 

Essential criteria

• Demonstrated ability to support an enterprise-level ICT Change Management process.
• Demonstrated experience in ICT Change Management policy and process compliance.
• Demonstrated experience in the analysis and reporting of ICT Change Management process performance.
• Demonstrated experience in managing stakeholder relationships and communicating ICT change-related advice.
• Demonstrated ability to drive adoption of ICT Change Management tools and techniques.
• Demonstrated ability to continually improve ICT change Policy, Process and Procedure.

Desirable criteria

• Demonstrated experience supporting or leading the operation of Change Advisory Boards (CABs).
• Demonstrated experience managing or performing service desk functions.