Application Support – Frontier Administrator (PROJ-4414)
Job Description
Remote are seeking an experienced Frontier Administrator to support and optimise the implementation of the Frontier HR & Payroll solution in Home Affairs. This role is essential in driving efficiency, ensuring compliance, and delivering streamlined people management processes across The Department. As a Frontier Administrator, you will collaborate with business stakeholders to deliver system enhancements, support HR and payroll operations, and ensure the solution continues to meet organisational and legislative requirements. (RFQ-HA-30-2025)
Role Description
Key Responsibilities:
- System Implementation & Configuration: Lead or support the configuration, enhancement, and rollout of Frontier HR & Payroll modules, ensuring alignment with Departmental needs and best practices.
- Stakeholder Engagement: Work closely with HR, Payroll, and other business units to understand requirements and deliver effective system-based solutions.
- Process Improvement: Identify and implement system and process improvements to enhance accuracy, efficiency, and user experience.
- Project Delivery: Support the successful delivery of projects by managing timelines, ensuring quality outputs, and aligning with organisational priorities.
- Training & Support: Provide training, documentation, and guidance to internal users to improve capability and maximise system adoption.
- System Maintenance: Ensure ongoing compliance with legislative changes, system updates, and data integrity standards.
- System Configuration: Setting up and configuring the Frontier system to meet the organisation's specific needs, including defining workflows, creating user roles, and configuring security settings.
- User Management: Creating and managing user accounts, assigning roles and permissions, and providing training and support to end- users.
- Data Management: Managing and maintaining data integrity, including data imports, exports, and backups.
- System Upgrades and Patches: Applying software updates, patches, and releases to ensure the system remains secure and up-to-date.
- Troubleshooting: Resolving technical issues, errors, and system problems, often working with Frontier support teams or other IT staff.
- Reporting and Analytics: Creating and managing reports, dashboards, and analytics to support business decision-making.
- Integration: Integrating with other systems, such as TechnologyOne financial systems.
- Security and Compliance: Ensuring the system meets organisational security and compliance requirements, such as data protection and auditing.
- Documentation and Process Improvement: Maintaining system documentation, identifying areas for process improvement, and implementing changes to optimise system usage.
Mandatory Qualifications:
- Strong technical skills, including experience with Frontier software systems and database management.
- Excellent analytical and problem-solving skills.
- Good communication and interpersonal skills, as they will work with various stakeholders, including end-users, IT staff, and management.
- Ability to learn and adapt to new technologies and system updates.
- Strong attention to detail and organisational skills.
- Experience supporting public sector or government organisations will be considered highly desirable.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Excellent communication and stakeholder engagement abilities.
Required Knowledge/Experience and tools:
- Proven experience working with Frontier HR and Payroll solutions.
- Solid understanding of HR and payroll legislation, compliance obligations, and end-to-end payroll processes.