Job Description
Remote is seeking Infrastructure Engineers to join the team at Australian Signals Directorate (ASD), responsible for implementing, managing and retiring infrastructure across physical, virtual, networking and cloud environments. The role manages allocated resources and workflows, leads installation activities, and works with stakeholders to deliver outcomes to agreed timeframes and quality standards. It also contributes to policy and process improvement, supports service continuity through effective change management and problem solving, and undertakes analysis and reporting on service performance, reliability and recoverability for large and complex systems. (LH-05308)
Role Description
Key duties and responsibilities
- Accountable to contribute to the investigation, diagnosis and resolution of network problems and provide advice on preventative strategies.
- Responsible to ensure all requests for support are dealt with and manage any outstanding problems in accordance with Defence and ASD standards, policies and procedures.
- Use experience to design and implement network changes and maintenance routines.
- Apply knowledge to explain and capitalise on the capabilities of current Defence and industry data, voice and audio networking devices and procedures.
- Build and sustain effective working relationships and actively participate in team activities.
- Interpret and comply with security policy and contribute to the development of standards and guidelines.
- Investigate and resolve network problems using expertise, taking the initiative to identify alternative courses of action.
Technical skills
- Diploma or Bachelor degree in Computer Science, Information Systems, Information Technology or related fields. Proficient in network automation.
- High level of knowledge on protocols, architectures, devices, topologies.
Essential criteria
- Demonstrated experience with infrastructure management tools to determine load and performance of systems/software. This includes the configuration or creation of automation scripting.
- Demonstrated experience in the analysis of service and component availability, reliability, maintainability and serviceability. This includes analysis against agreed performance targets and service levels.
- Demonstrated experience in the investigation of systems issues and the resolution/mitigation of these issues.
- Demonstrated experience in the installation, de-installation of complex systems or system components.