Lead User Experience Designer (PROJ-4622)
Job Description
Remote is seeking experienced User Experience Designers to join the team at The Department of the Foreign Affairs and Trade, uplifting existing systems and contributing to the design of new systems as part of a large transformational program of work.
The User Experience Designer will create intuitive, user centred digital experiences that balance user needs with business objectives. This includes conducting research to understand user behaviours, translating insights into wireframes and prototypes, and delivering visually appealing and accessible designs. Collaboration is key, working closely with business analysts, developers, product owners, end users and stakeholders to support seamless implementation. UX Designers will also continuously test, iterate and refine designs based on feedback and data, while clearly communicating design decisions and advocating for the user throughout the product development lifecycle. (LH-05426)
Role Description
Duties and responsibilities include:
- Lead and contribute to the preparation and planning of user research, testing and / or discovery work activities in collaboration with the project team and stakeholders.
- Use the results of research, testing and data insights to analyse and interpret the effectiveness of existing and proposed user interfaces designs, to provide clear, evidence-based advice to product and delivery teams.
- Collaborate with a range of stakeholders including business users, Product Owners, subject matter experts (SMEs) and technical teams to create and enhance user centred outcomes.
- Demonstrated experience in the development of user centred design artefacts including service blueprints, user journeys, wireframes, and prototypes as required.
- Communicate findings and translate user insights into practical recommendations that improve user experience and program outcomes.
- Contribute to the establishment and promotion of design guidelines, best practices, and standards, to uplift the maturity of UX design across the department.
Essential criteria
- UX Design Expertise: Proven experience in designing intuitive, user-centred digital experiences across web and mobile platforms.
- Research and Analysis: Ability to conduct user research, usability testing, and translate insights into actionable design solutions, Demonstrated experience in developing UX design artefacts including personas, journey maps and service blueprints.
- Prototyping and Wireframing: Proficiency in tools such as Axure RP, Sketch, or Adobe XD for creating wireframes, prototypes, and design systems.
- Collaboration Skills & Communication Skills: Strong ability to work with cross-functional teams including developers, product managers, and stakeholders, Excellent ability to present design concepts and rationale clearly to technical and non-technical audiences.
- Visual and Interaction Design: Demonstrated capability in creating visually appealing interfaces aligned with brand guidelines and accessibility standards.
- Problem-Solving and Innovation: Ability to identify user pain points and propose creative, practical solutions that enhance user experience.