Network Infrastructure Engineer (PROJ-4754)
Job Description
Remote is seeking a Network Infrastructure Engineer to join the team in ASD. The Infrastructure Engineer will contribute to the implementation and maintenance of a complex ICT environment containing both CISCO and Juniper based networking systems, as well as Cryptographic Networking devices and monitor the reliability of systems using standard procedures and tools to carry out defined system configuration, backups and restoring data where necessary. This includes the use of network management tools to collect and report on load and performance statistics. (LH-07049)
Role Description
Key duties and responsibilities
- Contribute to the implementation and maintenance of a complex ICT environment containing both CISCO and Juniper based networking systems, as well as Cryptographic Networking devices.
- Monitor the reliability of systems using standard procedures and tools to carry out defined system configuration, backups and restoring data where necessary. This includes the use of network management tools to collect and report on load and performance statistics.
- Capture and respond to incidents, problems and changes within the IT service management platform. This includes administration of accounts and permissions.
- Identify operational problems and contribute to their resolution.
- Document existing and new features and processes related to system support and enhancement.
Technical skills
- Experience in administering CISCO and/or Juniper networking systems and core ICT network infrastructure.
- Experience in monitoring network infrastructure, using tools such as Solarwinds, CICSO Transport Controller and SPLUNK
Essential criteria
- Availability management: Level 4 (SFIA)
Analyses service and component availability, reliability, maintainability and serviceability. Contributes to the availability management process and its operation. Performs defined availability management tasks. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
- IT infrastructure: Level 4 (SFIA)
Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
- Problem management: Level 3 (SFIA)
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
- Systems installation and removal: Level 4 (SFIA)
Undertakes or supervises complex installations and de-installations of systems or components, including handover to the client. Develops procedures and standards for installation and handover to maintain and improve the installation service. Schedules installation work around client priorities and resource availability. Ensures adherence to established safety and quality procedures.