Infrastructure Engineer (PROJ-4733)
Job Description
Remote is seeking an Infrastructure Engineer to join the team in ASD. The Infrastructure Engineer will support the implementation, maintenance and decommissioning of core infrastructure systems and services, including physical, virtual, networking and cloud infrastructure that supports digital services.
The role will contribute to the availability, performance and reliability of infrastructure environments through proactive monitoring, troubleshooting, sustainment support and continuous improvement. The Infrastructure Engineer will also support the design, build, integration, administration and lifecycle management of scalable and secure systems, including system configuration, infrastructure updates, hardware and software integration, cabling, labelling and decommissioning activities. ( LH-06910)
Role Description
Key duties and responsibilities
- Monitor systems and infrastructure and address sustainment support requests, fix and troubleshoot issues.
- Maintain and upgrade device software and firmware versions and create, implement and provide feedback to inform systems improvements for current and future design decisions.
- Build functional, testable and scalable systems based on Detailed Design guidelines .
- Integrate COTS network hardware and software to optimise its performance and functional intent.
- Manage full lifecycle of a system - build, configure, administration and maintenance, security, racking and stacking, cabling and labelling and decommissioning.
Essential criteria
- Availability management: Level 4 (SFIA)
Analyses service and component availability, reliability, maintainability and serviceability. Contributes to the availability management process and its operation. Performs defined availability management tasks. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
- IT infrastructure: Level 4 (SFIA)
Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
- Problem management: Level 3 (SFIA)
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
- Systems installation and removal: Level 4 (SFIA)
Undertakes or supervises complex installations and de-installations of systems or components, including handover to the client. Develops procedures and standards for installation and handover to maintain and improve the installation service. Schedules installation work around client priorities and resource availability. Ensures adherence to established safety and quality procedures.