Senior Business Analyst (PROJ-4665)

Key duties and responsibilities

Specified personnel will be responsible for undertaking the following activities including but not limited to:

• Analyse and redesign business processes to improve efficiency, effectiveness and enable technology and automation.
• Elicit, analyse and document business requirements, data flows and system interactions in line with ACIC governance frameworks.
• Develop clear business artefacts including process models, data models, requirements, business cases, capability blueprints and concepts of operations.
• Assess feasibility of process and system changes and recommend fit‑for‑purpose solutions.
• Facilitate stakeholder workshops and support decision‑making on complex business problems.
• Manage and support the delivery of business process improvements in collaboration with project managers, delivery teams and partner agencies.
• Build strong stakeholder relationships and provide high‑quality briefings and documentation for senior internal and external audiences.
• Ensure all documentation complies with ACIC project management quality standards, and contribute to continuous improvement of governance and business analysis practices.
• Representing the work area at relevant meetings and forums.
• Participating in the ACIC Community of Practice.
• Undertaking official travel interstate, if required (rarely). 

Essential criteria

• Business Analyst - Stakeholder relationship management: Level 4 (SFIA) Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.
• Business process improvement: Level 5 (SFIA) Manages the execution of business process improvements. Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation. Develops graphical models of business processes to facilitate understanding and decision-making. Assesses the feasibility of business process changes and recommends alternative approaches. Selects, tailors and implements methods and tools for improving business processes at programme, project or team level. Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.
• Requirement’s definition and management: Level 4 (SFIA) Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. Contributes to selecting the requirements approach. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.
• Business situation analysis: Level 4: (SFIA) Investigates business situations where there is some complexity and ambiguity. Adopts holistic view to identify and analyse problems and opportunities. Contributes to the selection of the approach and techniques to be used for business situation analysis. Conducts root cause analysis and identifies recommendations for improvements. Engages and collaborates with operational stakeholders.

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Desirable criteria

• Business modelling: Level 3 (SFIA) Conversant with techniques covering the full range of modelling situations. Models current and desired scenarios as directed. Selects appropriate modelling techniques for meeting assigned objectives. Gains agreement from subject matter experts on models produced. Reviews resulting models with stakeholders and resolves identified issues.
• Prior experience in an intelligence or law-enforcement agency is valuable but not essential. Please note whether the candidate has prior experience working within the Intelligence community: this could include cross agency stakeholder engagement, including policing and or other government agencies more broadly, e.g. experience in agencies such as Department of Home Affairs, what role did the candidate play, and note the number of years and level of experience.