Lead Content Designer (PROJ-4398)

Job Duties and Responsibilities:

• Collaborate with cross-functional teams to promote change.
• Provide subject matter expertise to undertake complex web content research, authoring, editing, layout, publication, monitoring and review Cloud related web content.
• Collaborate with and support Cloud technicians, Managers, ITSEC, Web Publishers and Users, to ensure the web content is current, compliant, concise, relevant, accessible and intuitive on multiple Intranets.
• Support continual improvement practices and ensure changes to web content are approved and the information reflects ASD’s core values.
• Identify and support the adoption of web functionality, usage and reinforcement of changes.
• Work with Cloud technicians to support and provide direction regarding the establishment of a new intranet.
• Identify and investigate any web content security concerns, configuration and maintenance of system software to ensure optimal data security.
• Work in a framework of legislation, principles and work practices including management of corporate information in accordance with the Privacy Act, the Digital Transformation Agency’s Digital Service Standard, the W3C Web Content Accessibility Guidelines and compliance with the Australian Government Information Security Manual.

Technical Skills Required:

• Highly skilled in administering Drupal and SharePoint content management systems.
• Installing and configuring open source and/or commercial software packages (e.g., based on PHP, Python, Java).
• Drafting, authoring and conducting editorial review of web content supplied by or created in collaboration with domain experts.  Working with business areas and subject matter experts to turn their knowledge into consistently written and presented web-based content, taking into account audience needs.
• Understanding and enabling web content accessibility and the need to adjust writing styles for a web audience.
• Documenting daily work (steps taken, reasons and outcomes) to ensure transition of knowledge to Commonwealth and to enable repeatability of procedures and compliance with relevant standards, including the Agency’s record keeping responsibilities.
• Service Improvement:  Monitoring site usage and implement and review analytics for websites on various platforms.  Developing, reviewing and improving processes for content design and publication that drive a good balance of quality and efficiency. Conducting user research in relation to content and information architecture refreshes, and then using this to design, review and re-design content and information architectures or new services to improve our web footprint.

Essential criteria

• 5+years of experience in organizational change management roles, particularly in the digital transformation field.
• Experience working with stakeholders of various backgrounds and seniority levels and technical experts to turn their knowledge into consistently written and presented web-based content, taking into account audience needs.
• Excellent business writing and communication skills to effectively influence senior management decisions.
• Experience using, administering and establishing a new or refreshed Intranet, migrating web content and using web-based content management systems. (eg Drupal, SharePoint).
• Experience with authoring and editing content for the web, including understanding of web content accessibility, the need to adjust writing styles, and HTML tags and document structure.

Desirable criteria

• Experience with content management concepts such as revision history, content types, role based access control and metadata.
• HTML5 document model understanding including CSS fluency and basic javascript library familiarity such as jQuery.