Business Change Manager (PROJ-4768)
Job Description
The Business Change Manager facilitates the adoption of project outcomes across various policy, operational, and technology workstreams. Focusing on the transition of people, culture, and behaviours to ensure a new system or process is actually adopted, the Business Change Manager manages the end- to-end people side of change through the application of the internal change management framework (PROSCI ADKAR). This includes everything from stakeholder communication and user training to the sustaining of new practices. The Business Change Manager leverages strong collaborative and relationship-management skills to partner with project teams, ensuring a seamless translation of technical delivery into lasting business adoption. (RFI 46-2526)
Role Description
Responsibilities:
- Design and execute comprehensive change strategies aligned with the PROSCI ADKAR framework to shift employee mindsets and behaviours in alignment with project goals.
- Develop and execute change management strategies aligned with the PROSCI ADKAR framework to meet project objectives.
- Support strategic communication activities that move stakeholders from "awareness" to "desire," ensuring clear alignment and active engagement across all levels.
- Perform deep-dive change impact and stakeholder analysis to uncover cultural barriers and develop targeted interventions to mitigate resistance.
- Oversee the training lifecycle, partnering with SMEs to translate technical requirements into a learning journey that empowers users in their new ways of working. Build and leverage strategic relationships to drive buy-in, adoption, and peer mentorship.
- Integrate change milestones into master project schedules to ensure seamless and synchronised delivery.
- Assess user readiness and success metrics using data-driven insights to identify gaps and measure adoption rates.
- Identify and manage change-related risks, reporting potential blockers to project leadership to minimise business disruption.
Desirable qualifications:
- Recognised change management qualification or certification (e.g., PROSCI etc.).
Required knowledge/experience:
- Experience: 5+ years of hands-on experience leading the planning and delivery of complex business change activities.
- Project Partnership: Proven track record of collaborating with project delivery teams to execute high-impact change initiatives.
- Methodology: Experience in applying structured change frameworks, with the ability to implement and adapt PROSCI ADKAR principles.
- Leadership: Demonstrated ability to lead small teams, manage competing priorities, and build organisational capability through coaching and mentorship.